COVID 19 - Current Work Practices

First and foremost I hope all my valued customers and their families are well and are staying safe.

The health & safety of my customers is very important to me and I have implemented the following work practices in my business :-

 

  1. Due to current lockdown restrictions I am unable to make any onsite visits.

  2. The vast majority of IT support work can be conducted remotely via TeamViewer.  As most of you are aware I already complete around 80% of my work remotely and have done so for many years. If for some reason I cannot connect to your computer via TeamViewer I can also resolve issues via video chat on Facetime, Skype, Facebook Messenger, Zoom meetings etc.

  3. I can still repair computers in my workshop that can’t be fixed remotely via "click and collect" with zero contact. Please call me to make a booking time to drop off or pick up your computer.  When you arrive at my workshop please check in via QR code on the door, then call me and I will give you further instructions regarding where to drop off or pick up your computer. I also ask that you disinfect the computer before dropping it off, especially laptop keyboards & touch pads. I will be using gloves whilst working on your computer and will disinfect it again prior to you picking it up.

  4. If you are now working from home I can help with setting up your computer, networking, printing etc.

  5. My suppliers are still open for business and most equipment can be delivered overnight. There is a shortage of some items such as laptops and monitors, but stock is now starting to come in again. There have been price increases on some items due to the drop in the Australian dollar and increased freight costs.

 

I appreciate your support through this difficult time and I am here to help with all your computer/IT needs in any way I can.

 

Please feel free to give me a call if you have any questions or would like to discuss things further, cheers, Sally.